This Privacy Policy informs users about personal data collected and processed during the use of the AZHealth platform. AZHealth adheres to the principles of legality, confidentiality, purpose limitation, and data minimization.
This Privacy Policy informs users about personal data collected and processed during the use of the AZHealth platform. Scope: digital services owned by AZHealth, including the www.healthtourism.az domain and related pages, service modules and integrations.
The owner and/or operator of personal data within the scope of this Policy: AZERBAIJAN HEALTH TOURISM MMC ("AZHealth") Web: www.healthtourism.az Email: info@healthtourism.az
AZHealth may collect data in the following categories: a) Account and contact information: name, surname, email, phone, account identifiers. b) Service and transaction data: applications, inquiries, reservation details, correspondence, service status. c) Technical data: IP address, device/OS/browser information, system logs, cookie identifiers. d) Special category personal data: health-related information — only when necessary and with an appropriate legal basis.
Data is collected through the following channels: • Information provided by the user (forms, applications, correspondence) • Through digital services (website, dashboards, integrations) • Data generated during business processes (proposals, contracts, support correspondence) • Based on lawful requests from legally authorized bodies
Data may be processed for the following purposes: • Service delivery and coordination • Account creation and management • Transaction execution (reservations, payments, notifications) • Security and fraud prevention • Service quality and analytics • Fulfillment of legal obligations
Personal data may be processed in the following cases: • When the user has given consent • When necessary for service delivery • When required for the fulfillment of legal obligations • When necessary for the protection of life and health • In anonymized form for statistical purposes
AZHealth may use cookies and similar technologies. Cookie categories, purposes and management rules are specified in a separate Cookie Policy document.
AZHealth does not store full bank card information in its system. Payments are processed by a licensed bank and/or payment service provider. Only metadata necessary for audit purposes may be retained.
Data may be transferred to the following recipient groups only for the relevant purpose and in minimum volume: • Hosting and infrastructure providers • Email/SMS sending services • Security monitoring services • Analytics services • Legally authorized government bodies • Legal/audit/financial advisors
Cross-border transfer of personal data is carried out in accordance with the requirements of the legislation. Cross-border transfer may be possible when the subject has given consent or when necessary for the protection of life and health.
Data is destroyed or anonymized after the purposes have been achieved and the need for retention has ceased (except for retention obligations required by legislation).
AZHealth takes technical and organizational measures to prevent unauthorized access, loss, alteration and other risks: access control, segregation of duties, authentication, encryption, audit trails, backup and recovery mechanisms.
The user has the right, as provided by legislation, to: • Learn about the existence of data about themselves • Become acquainted with the content of the data • Request correction of data • Request deletion of data when there are legal grounds • Object to collection/processing
To exercise your rights: Email: info@healthtourism.az Subject: "Personal data request / Privacy" Requests are processed in accordance with internal procedures.
The platform may contain links to third-party resources. AZHealth is not responsible for the privacy practices of those resources.
This Policy takes effect from the date of publication on the platform. By using the platform, the user declares acceptance of these terms.
AZERBAIJAN HEALTH TOURISM MMC (AZHealth)
www.healthtourism.az